How Does Ascent Fleet Services Compare?
Customer Experience – Elevating Your Customer Experience
One of the top reasons our customers choose to partner with us and more importantly continue the partnership is our customer experience. Our commitment to customers starts at the top and is built into our culture.
How We Deliver an Exceptional Customer Experience:
- Dedicated customer service specialists for every step in the process: Sales, Delivery, installation coordinator, onboarding specialist, and ongoing success manager
- 24/7/365 technical support via phone, and email
- On-demand online training and FAQ
- Customer feedback loop via interviews, surveys, and in-app polls
I love the people at Ascent Fleet Services
“If I have a question or problem someone gets to it right away. They take the time to understand what the problem is and then explain to me what is going on. They are always so patient with my questions and explain things so that I can understand what my driver need to do.”
- Sharon
Customer Experience Ratings
Get Up and Running Fast
When using new software, it’s essential that you and your employees can learn to use it fast with the least amount of interruption to your productivity.
How We Deliver an Exceptional Customer Experience:
- Help set-up the software functionality to accomplish your goals
- Schedule individual and team trainings
- Ensure your entire team is comfortable using the technology
- Enable you to start seeing immediate results
Above Industry Standards for Interface and Reliability
“I went through a handful of GPS providers and researched dozens. I can safely say Ascent Fleet Services wins. They had options. The interface is great. Everything is super simple to find. Recent route trails are viewed in seconds. Customer support is top notch as well! I’ll be using them for many years to come.”
- Marlin C.
Onboarding Ratings
Products that Drive Actionable Insights
Our customers leverage actionable insights from our products to reinvent the way they engage their fleets. We are always evolving to be at the forefront of fleet technology, going beyond GPS tracking and fleet management.
Key Functionality:
- GPS Tracking
- AI Fleet Camera
- Field Service Management
- Electronic Driver Logs (ELD)
- Maintenance & DVIR
- Roadside Assistance
- Manager & Driver Apps
Our Customers Get Results:
- Whitton Companies saves at least $100,000 per year in labor costs using GPS Services to fix payroll discrepancies
- Cable ONE was able to improve driver behavior by 68% fleet-wide
- MedCare improved their 4-hour delivery promise success rate from 80% to 99%
Ascent Fleet Services Makes Operations a Breeze
“We always know where our assets are using this software. Ascent Fleet Services very rarely has any service interruptions. Their support team is phenomenal! They will work with you until you are 100% satisfied! Once you have 100% implementation, Ascent Fleet Services pays for itself.”
- Logan G.
Product Ratings
Your Next Phase of Fleet Safety
It’s clear that distracted driving is an issue that is costing organizations a lot of money, headaches, and the ultimate price, people’s lives. That is why fleet safety is such an important initiative for many organizations. Ascent Fleet Services puts safety first and has a variety of features and solutions to help solve your challenges surrounding safety.
Reduce Accidents. Reduce Risk. Increase Safety.
- AI Fleet Camera (US only)
- Driver Behavior Metrics
- Driver Scorecards
- Driver Rewarding System
- Maintenance/DVIR/DTC Tracking
- Vehicle Health Reporting
4th and Final GPS Monitoring Company
“We’ve used SageQuest, Fleetmatics and Verizon … I can tell you that the App is the best of the bunch, the maps are intuitive and the streetview features are great. No more seeing the address and then going to google maps to see what is there. The alerts are easy to configure and the texting to the drivers (messages like “SLOW DOWN!”) is helpful in curbing bad driving behavior. It’s plug and play unlike my experiences at Fleetmatics & Sagequest and the devices don’t kill batteries like those from Verizon.”
- Jason W.
