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Privacy Policy

Your privacy is important to Ascent Fleet Services. The following Privacy Policy discloses the information practices followed by Ascent Fleet Services with respect to personal information gathered through the Ascent Fleet Services website and 3rd-party services, including the type of information that we gather, the way we use information and our policy regarding sharing information with others. We may use your Personal Information for providing and improving the Services. By using the Services, you agree to the collection and use of your Personal Information in accordance with this Policy. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information gathered by us means any information that is related to an identified person, or that may be used to contact or identify an individual. Some examples may include, but are not limited to: first and last name, email address, address or other contact information, telephone number, employer, driver’s license number, license plate number, and other information necessary or useful to providing the telematics product or services to you. We collect Personal Information for the purpose of providing the Services, identifying and communicating with you about the Services, responding to your requests/inquiries, servicing your account and
orders, improving our Services, and communicating with you about our Services and promotions.

Ascent Fleet Services is careful about what information is collected and retained. We subscribe to a transparent information collection approach to allow our customers awareness about what information is captured by the system. Our management team reviews policies and practices to ensure that no information is deceptively being obtained or retained. Ascent Fleet Services complies and adheres to all relevant rules of law with respect to data collection and data privacy.

When Ascent Fleet Services collects Personal Information from a third party source, we ensure that the sources are reputable and the information is collected fairly and legally.

You are not required to provide the personal information that we have requested, but, if you chose not to do so, in some cases we will not be able to provide you with certain features within our products or services.

Location Information

Telematics units will track device location by sending GPS coordinates to the Ascent Fleet Services Portal application. We may also determine location by using other data from your mobile device, such as information about wireless networks or cell towers near your device. We use and store information about your location to enable many product features that are dependent upon location tracking. We may also use collected information to troubleshoot software, to conduct data analysis, to do testing, research, and to monitor and analyze usage and activity trends to improve and customize the services.

Device Information

We may collect information about the devices you use to access our services, including hardware details, operating system details, software details, unique device identifiers, serial numbers, device motion information, device location and mobile network information.

Log Information

As you interact with our services, we collect server logs, which may include information such as device IP address, access dates and times, application pages viewed, app crashes, browser details and other system activities. In addition, we use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Services’ functionality. These third-party services providers have their own privacy policies addressing how they use such information.

How we use the information we collect

We use information that we collect to fulfill your requests as part of our service offerings, to communicate with you about our product and services, and to assist with any question you have about our products. This information also helps us maintain the safety and security of our users and the services we provide. The information we collect also contributes to the research and development of existing and future products. Collected information may be used in cooperation with government officials or under process of law or regulation, or as otherwise required in connection with legal proceedings Personal information may be locally stored on your device. Ascent Fleet Services does not sell or share your personal information to third parties for direct marketing purposes.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may Opt-Out of receiving any, or all, of the communications from us by following the Unsubscribe link or instructions provided in any email we send, or by emailing marketing@ascentfleetservices.com.

How long we retain your Personal Information

The retention period for information that we collect about you depends on the type of information, as described in further detail below. After the retention period has expired, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account Information

We retain your account information for as long as your account is active, and a reasonable period thereafter for re-use when you decide to reactivate the Services. We also retain your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to develop and improve our services. Where we retain information for Service improvement and development, it will be anonymized and used to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics of you.

If the Services are made available to you through your organization (e.g., your employer), we retain information as long as required by your employer under our agreement with your employer as required by the administrator of your account. If your account is deactivated, your information, communications, and actions you may have taken regarding the Services will remain in order to allow your organization to make full use of the Services.

Marketing Information

If you have elected to receive marketing emails or other contacts from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our services. Every marketing email we send will provide you with the option to Opt-Out of receiving future emails.


We work with partners who may market, sell, or support our Services. These partners may provide us Personal Information so that we can contact you. We may also receive your Personal Information from advertising, market research, or data enrichment partners whom we engage to identify prospective customers.

Information We Share With Your Consent

We will share personal information with companies, organizations or individuals outside of Ascent Fleet Services only when we have your consent to do so. Certain programs that may provide underwritten or subsidized pricing can require the sharing of non-anonymized vehicle, telematics safety data, or other data that we may consider sensitive personal information. We always require opt-in consent for the sharing of any personally identifiable information.


A cookie is a small text file that is used to collect information about web site activity. Some of our web pages utilize cookies to recall previous session information provided by a web user. Most browsers allow you to control cookies, including whether or not to accept them and provide details about how to remove them. Many browsers provide an option to notify you if you receive a cookie and allow you the ability to block cookies. Cookies may record information such as Internet domain and host names, user names, Internet protocol (IP) addresses, browser and operating system types, clickstream patterns, and/or dates and times that our site is accessed. Cookies may be used to gather user analytics which will be used to analyze trends and statistics. Users can opt-out of Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, NAI’s consumer opt-out).

Service Providers who may Receive Your Personal Information

We may employ third-party companies and individuals (our “agents”) to facilitate our Services, to provide Services on our behalf, to perform complementary services and/or to assist us in analyzing how our Services are used. Examples may include compute hosting, storing data, delivering messages, processing payments, analyzing data, providing marketing assistance, and supplementing the information you provide us in order to provide you with better service. We do not transfer data to non-agent third parties. These third parties have access to your Personal Information only to perform specific tasks on our behalf and under written obligation to not
disclose or use your Personal Information for any purpose other than those disclosed in this Privacy Policy.

Notwithstanding such legal and contractual obligations between us and such service providers, we remain potentially liable for any misuse of your Personal Information. We will only disclose Personal Information when we are required to do so in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

How We Secure Your Information

Whenever information is held within Ascent Fleet Services systems, or on its behalf, we take reasonable and appropriate steps to protect the personal information from unauthorized access, disclosure, alteration, or destruction. We employ industry best practices, such as firewalls, encryption and physical security measures in order to prevent unauthorized use of personal information. Access and actions on personal information are restricted to employees of Ascent Fleet Services or authorized third-party agents, only when the information is required to perform a specific task, i.e. order processing and fulfillment.

New Uses of your Personal Information

Ascent Fleet Services will only use Personal Information for purposes previously indicated in this Privacy Policy. If Personal Information is used for a new purpose not previously indicated, Ascent Fleet Services will notify you of the new use and obtain and document your implicit or explicit consent

Your Rights

You have total control over your Personal Information. Below are the rights you have and steps you can take to exercise them. Please note that your rights may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information for which we or your employer are permitted by law or have compelling legitimate interests to keep, and it may take time for us to investigate your request.

Right to Access – You have a right to request a copy of the Personal Information that Ascent Fleet Services holds. To request this information a copy of your Personal Information, please email your request to Support@Ascentfleetservices.com.

Right to Removal – You have a right to request the deletion of the Personal Information that Ascent Fleet Services holds. To request deletion of your Personal Information, please email your request to Support@Ascentfleetservices.com.

Right to Correction – You have a right to request updating or correcting of Personal Information that Ascent Fleet Services holds. To request updating or correcting of your Personal Information, please email your request to Support@Ascentfleetservices.com.

Ascent Fleet Services will endeavor to fulfill all privacy requests in a timely manner. If we deny or are unable to fulfill your request, we will inform you in a timely manner and provide explanation.

Updates to Privacy Policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the application portal or through others means, such as e-mail. By using our services, you consent to our updates to this policy, to the extent permitted under applicable law. We encourage you to periodically review this policy for the latest information with respect to our
privacy practices.

If you have any comments or questions regarding our Privacy Policy, please contact us at 480-690-8866 or email us at Support@Ascentfleetservices.com.

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